That is normal,( should not be the case, buts a system so its prone to errors and malfunctions)  the T&C when signing for online application IRCC made clear in the terms, that its up t us to check our status and they are not at fault for us not getting emails and missing deadlines etc and if they refuse our application because we do not get email and did not take action, its all our fault according to the terms, so we have to check our file, at least 1 time each week is what i do, or ever 15 day since most IRCC request needs a 30 day reply timeline. they also do not send updates for the tracker getting updated so you will never know lol.
Good luck, and set a reminder on your phone to check yo tracker
a small part of the Terms ----> do not worry i read everything LOL i never download an app on my phone or computer without reading all the Terms (i know i am weird) lol
- You understand and accept that we’re notresponsible for any losses or damages because of
- any restrictions, delay, malfunction or unavailability of your account, or
 
- the unsecured email communication of your personal information during the processing of your application
 
 
- You understand that
- you must use the latest and most updated browser, such as Chrome, Firefox or Safari, to access your account (so you have at least 128-bit secure socket layer encryption capability)
 
- your software supplier is responsible for technical support of your browser and software
 
- we’re not responsible for any difficulties in downloading and installing your browser or any software