Zero apologies or admission of negligence. Immigration Minister Sean Fraser is basically saying that the system is meant to work that way.
"But in a scrum with reporters on Monday, Immigration Minister Sean Fraser said assigning applicants to the IDs of ex-employees is "
an ordinary process" for IRCC — "
It's part of an inventory management code, is the language of the department."
When an employee becomes inactive, he said, their code is used to hold cases that have similarities "
as part of our triage strategy."
Fraser said it ensures the files "
actually go to the place in our global system that will be able to process it most effectively."
IRCC had pointed out in an earlier response that the processing of applications "may involve more than one officer" and applications can be shifted from one centre to another for efficiency."
Source:
https://www.cbc.ca/news/canada/otta...iner-placeholder-code-inactive-list-1.6669571