Urgent: Document Replacement Fee for replacement COPRs

[bdrltd00]

Help!
I received an email that said I have to pay the "Document Replacement Fee" for replacement COPRs.
I can't find where I do that. They referred me to this webpage: https://eservices.cic.gc.ca/epay/welcome.do?lang=en
I've looked everywhere and I can't find anything called, "Document Replacement Fee".
The only page that it might be is this one: https://eservices.cic.gc.ca/epay/order.do?category=18
- "Verify your status or replace an immigration document"

Is that it?
Help!
thanks

 

[bdrltd00]

Does anyone have any information about this?
thanks!

 

[shalenabennie]

Google " Pay document replacement fee online Canada" click "pay your fees" select your country, select "other application abd services" then select "replace immigration documents"

 

[zardoz]

Help!
I received an email that said I have to pay the "Document Replacement Fee" for replacement COPRs.
I can't find where I do that. They referred me to this webpage: https://eservices.cic.gc.ca/epay/welcome.do?lang=en
I've looked everywhere and I can't find anything called, "Document Replacement Fee".
The only page that it might be is this one: https://eservices.cic.gc.ca/epay/order.do?category=18
- "Verify your status or replace an immigration document"

Is that it?
Help!
thanks

This may be a silly question but why did anyone email you about this? What are the circumstances?
You can't get a "replacement" COPR document, only a "Verification of Status".

 

[bdrltd00]

This may be a silly question but why did anyone email you about this? What are the circumstances?
You can't get a "replacement" COPR document, only a "Verification of Status".

FYI...
Here is the exact quote from the original email:
-----------------------------
Dear XXXXXX XXXX,
This is in reference to your application for permanent residence in Canada. In order for us to continue the processing of your application, the following information and documents are required:
XXXXXXXXXX - XXXXXX XXXX:
> Client Information: You are required to pay the Document Replacement Fee for replacement COPRs for you and your DEP which was correctly sent to the mailing address you provided in your application on 10th April 2018. This must be received at this office by: 2019/01/02

-----------------------------

 

[zardoz]

FYI...
Here is the exact quote from the original email:
-----------------------------
Dear XXXXXX XXXX,
This is in reference to your application for permanent residence in Canada. In order for us to continue the processing of your application, the following information and documents are required:
XXXXXXXXXX - XXXXXX XXXX:
> Client Information: You are required to pay the Document Replacement Fee for replacement COPRs for you and your DEP which was correctly sent to the mailing address you provided in your application on 10th April 2018. This must be received at this office by: 2019/01/02

-----------------------------

Ah.. Effectively they are saying that you have to pay to have them reissued as they have been lost BEFORE you have landed as a PR.
Sorry, I've never seen this requested before and have no idea about how to proceed. Best bet is to call the IRCC Call Centre or raise an urgent Case Specific Enquiry via the webform.

 

[bdrltd00]

Ah.. Effectively they are saying that you have to pay to have them reissued as they have been lost BEFORE you have landed as a PR.
Sorry, I've never seen this requested before and have no idea about how to proceed. Best bet is to call the IRCC Call Centre or raise an urgent Case Specific Enquiry via the webform.

Thanks for the input.
I think we're ok now.
I'm actually communicating directly with the HK Visa Office by email and I think we're getting everything sorted out.