Unable to upload documents

[wangari268]

I was asked by cic online to upload another letter of explanation for my TRV. However, there is no upload button on my cic account or link to help me do this.
I have reported the problem through Web form as well as written emails buy the problem still hasn't been fixed.
Has anyone gone through the same thing?
The deadline is quickly approaching.

 

[Bryanna]

You can try this:
If IRCC asks for a document, you will get a message in your account.

To upload a document:

1. Sign in to your account.
2. Under “View my submitted applications” click on “Check status and messages.”
3. Under “Application Details” click on “View submitted application” at the bottom of the page.
4. On this page, you can upload the additional document the same way you uploaded the others when you first applied.