Supervisa biometric update delay - Your action is required

[yhome]

Hi everyone

My parents received biometric letters last month and they went to the local VFS the day after and did the biometric there. They had biometric sticker on the back of their passport. However, we still see "Your action is required" on the portal. I sent a webform last week and attached the biometric sticker but didn't receive any response yet. The deadline is after two days, any advice will be much appreciated.

 

[canadian321]

Hi everyone

My parents received biometric letters last month and they went to the local VFS the day after and did the biometric there. They had biometric sticker on the back of their passport. However, we still see "Your action is required" on the portal. I sent a webform last week and attached the biometric sticker but didn't receive any response yet. The deadline is after two days, any advice will be much appreciated.

trying calling vfs office n c if they have sent it to ircc( not sure it will help, but still they can assure that everything is good at their end)

 

[yhome]

trying calling vfs office n c if they have sent it to ircc( not sure it will help, but still they can assure that everything is good at their end)

Thank you for your suggestion. I called VFS office and told me no other action my parents should do. I checked the biometric validity tool though and I can see it is valid. Not sure why it is not reflected on the portal.

 

[canadian321]

Thank you for your suggestion. I called VFS office and told me no other action my parents should do. I checked the biometric validity tool though and I can see it is valid. Not sure why it is not reflected on the portal.

i have read in threads here that people receiving ppr without any changes in status in portal, anyway raise webform too to keep your side safe, and lets be optimistic

 

[yhome]

i have read in threads here that people receiving ppr without any changes in status in portal, anyway raise webform too to keep your side safe, and lets be optimistic

Thanks that is relieving .. I have submitted a webform just in case.