+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
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as @tobs suggested, I encourage you to get in touch with your consultant to make sure.
They have many applications to manage, each one with their own emails.
If your profile becomes ineligible your consultant will be informed via mail. tell him/her to check for any emails.

Thank you for the suggestion. They are actually very active but just you know I got worried. I dropped her an email in any case.
 
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