Removing an agent and retaining the same profile

[Divsib]

Dear Members,

Posting on behalf of a friend. My friend has applied for EE through an agent. His agent is however not being very transparent regarding the details of his profile. My friend would like to take it back from the agent and proceed on his own. However, the agent is also not sharing the login credentials and other details. What can he do in this situation? Is there any way you remove an agent and retain the same profile?

 

[pavan23]

If he has the File number he can create an account and retrieve the application directly

 

[mandiebraxton]

He needs to send CIC the use of representative form to officially cancel the agent.
https://www.canada.ca/content/dam/ircc/migration/ircc/english/pdf/kits/forms/imm5476e.pdf