Thanks ddobro2, but I wasn't born to Canadian parents.

) I'm going to be emailing London today to see what, if anything, is going on with our file. You know, if we didn't dot an 'i' or cross a 't' they'd soon flirt papers back to us, but when it comes to their cock-ups, we're now stuck and can't do much of anything because they don't give you any way of contacting them.