Purolator lost the OCI - what needs to be done?

[kool.keith]

About two weeks ago, my OCI was sent via Purolator, but they’ve lost the package. Despite multiple attempts to resolve it, I’ve gotten nowhere:

• I escalated to BLS management (escalation matrix )with no response from them.
• Reached out to the Indian Consulate but no reply from them too.
• Called BLS multiple times with no answer.
• Went to BLS in person, and they told me to submit an online ticket, which is still pending.
• Purolator keeps directing me to BLS, but they’re not responding either.

It’s been over a month with no progress. Has anyone faced this issue? Any advice on how to proceed?
Thanks in advance!

 

[Dinesh123465]

Did you able to hold them and applied for a new one?

 

[Dinesh123465]

If so what did the process you have undertook?

 

[Dinesh123465]

How did you find out they lost it

 

[steaky]

How did you find out they lost it

Perhaps OP phoned BLS about not yet received the package and BLS replied that the package might have been lost. I would reapply and make sure I would collect it in person if that option is available.