Pr portal photo area cannot be used (image included)

[a nervous applicant]

Hi everyone,

I'm having a technical problem with the online portal to submit my photos. The area is grey, and does not allow me to submit the front of my photo. Anybody knows how to fix this?

Link to problem here (can't upload manually) : https://ibb.co/ngbkBGK

 

[steaky]

Hi everyone,

I'm having a technical problem with the online portal to submit my photos. The area is grey, and does not allow me to submit the front of my photo. Anybody knows how to fix this?

Link to problem here (can't upload manually) : https://ibb.co/ngbkBGK

Then use the paper application.