PGWP application problem

[MFC]

I applied for my PGWP on Jan 31st.

Last Friday I got an email from IRCC stating this:

This is in reference to your application for temporary residence. The following documents are required to
continue processing your application:
1111111111 - YYYYYYYYYYYYYYYYYY:
Application IMM5710: A completed Application to Change Conditions, Extend My Stay or Remain in
Canada as a Worker (IMM5710) Due to a technical error. Please provide a new application. This must be
received at this office by: 2020/11/17.


Do I need to only resend the form IMM5710 or make a whole new application?

Thank you!

 

[lostinquebec]

I applied for my PGWP on Jan 31st.

Last Friday I got an email from IRCC stating this:

This is in reference to your application for temporary residence. The following documents are required to
continue processing your application:
1111111111 - YYYYYYYYYYYYYYYYYY:
Application IMM5710: A completed Application to Change Conditions, Extend My Stay or Remain in
Canada as a Worker (IMM5710) Due to a technical error. Please provide a new application. This must be
received at this office by: 2020/11/17.


Do I need to only resend the form IMM5710 or make a whole new application?

Thank you!

Only IRCC can answer you that, call them.

 

[MFC]

Only IRCC can answer you that, call them.

I have tried to call them several times, always the same message (we are unable to transfer ...)

 

[lostinquebec]

I have tried to call them several times, always the same message (we are unable to transfer ...)

it looks like they´re only asking for a new IMM5710 application.