Passport Returned to Sender(CPP-Ottawa) Help

[Vignesh31090]

Hi All,

I recently received my request for passport and sent in my passport through Canada post Xpresspost to Ottawa CPP. I got an update on my profile stating that my application has been approved and closed. Now when the mail man tried to deliver the passport back to my address, my house owner's kid mistakenly said that no one by the name resides in this address(I recently moved in), so when I called Canada post I came to know that my mail was returned back to Ottawa-CPP due to this reason. Please help me with this situation and guide me on what steps I should take next. Really appreciate your help and if someone has experienced this before please let me know how it was solved.

Thanks again!

 

[istari]

Hi All,

I recently received my request for passport and sent in my passport through Canada post Xpresspost to Ottawa CPP. I got an update on my profile stating that my application has been approved and closed. Now when the mail man tried to deliver the passport back to my address, my house owner's kid mistakenly said that no one by the name resides in this address(I recently moved in), so when I called Canada post I came to know that my mail was returned back to Ottawa-CPP due to this reason. Please help me with this situation and guide me on what steps I should take next. Really appreciate your help and if someone has experienced this before please let me know how it was solved.

Thanks again!

Contact CPP Ottawa.

 

[Vignesh31090]

Is there a contact number for CPP Ottawa?

 

[istari]

Is there a contact number for CPP Ottawa?

There doesn't seem to be, but you can send an email here: CPC-CTD-Ottawa@cic.gc.ca

The website says:
"After you have sent your e-mail, you will receive an automatic message acknowledging that we have received your question. This message will be sent to the e-mail address that you entered. If you do not receive this message within 24 hours, then it may be in your junk mail box or you may have entered your email address incorrectly."

 

[Vignesh31090]

There doesn't seem to be, but you can send an email here: CPC-CTD-Ottawa@cic.gc.ca

The website says:
"After you have sent your e-mail, you will receive an automatic message acknowledging that we have received your question. This message will be sent to the e-mail address that you entered. If you do not receive this message within 24 hours, then it may be in your junk mail box or you may have entered your email address incorrectly."

Thank you, I have sent a email to this email id.

 

[coolhyd]

Thank you, I have sent a email to this email id.

There is a phone number for sure. Please do some research on google and CIC website.

 

[Vignesh31090]

There is a phone number for sure. Please do some research on google and CIC website.

Hi, I double checked the cpc website, they only have a fax number and email id on there. I have emailed to that email id. Is there any other thing I'm missing? Please help

 

[riasat.abir]

Hi, I double checked the cpc website, they only have a fax number and email id on there. I have emailed to that email id. Is there any other thing I'm missing? Please help

You can send fax also if you don't get response back from email.

 

[Vignesh31090]

Thanks for the reply, I'll fax cpc today. Has anyone else experienced similar situation and what was the remediation?
Thanks

 

[nshakelly]

Thanks for the reply, I'll fax cpc today. Has anyone else experienced similar situation and what was the remediation?
Thanks

There is call back number to CPC Ottawa ---> +1 888-242-2100

 

[manidhatt]

Make sure you put "Urgent" in the subject line. I received a reply within 10 minutes this morning.

 

[Vignesh31090]

Make sure you put "Urgent" in the subject line. I received a reply within 10 minutes this morning.

Thank you manidhatt. i just sent an email to the cpco with Urgent on the subject line. Are you in the same situation as me?

 

[nshakelly]

Make sure you put "Urgent" in the subject line. I received a reply within 10 minutes this morning.

I sent an email for our passports, with "Urgent" in the subject line on August 18, 2016.

Have not heard back yet. :|

 

[riasat.abir]

I sent an email for our passports, with "Urgent" in the subject line on August 18, 2016.

Have not heard back yet. :|

Only two business days have passed, have patience!

 

[nshakelly]

Only two business days have passed, have patience!

That response was for someone had received a response in 10 minutes.

I remember how you had chills when waiting for PPR. So relax buddy