online payment processed but not submitted

[violet.smith]

I just tried to submit an ircc application online. I was directed to a payment page. The payment was processed. I can verify it in my bank account. But then when I go back to account home page, the status is not changed to submitted, and the application is not moved to the submitted application category. It still stays in the table that shows unsubmitted applications. It only removes the buttons to update/delete the application. What happened? Is the application successfully submitted or not? Please help, I'm really confused