NOC for Senior Fraud investigator

[d4rckroberx]

Hello guys, I'm currently working as a Senior Fraud Investigator in Amazon which is also known as a Fraud Analyst, and I wasn't able to find the appropriate NOC. Here are some of the responsibilities of the role:


Core Responsibilities:

- Independently manages customer escalations directed to senior executives and through highly visibility, sensitive and/or confidential escalations including executive escalations from Jeff B and Amazon executive team
- Continuously monitor all escalation queues for both new and resolved items identifying where any misses may have occurred.
- Ensuring compliance with escalation procedures and SLAs while achieving quality and performance metrics. Takes into account the impact these goals have on the seller/buyer and improve the customer experience each and every contact.
- Assist in training needs and best practices of investigators. Act as a facilitator and mentor to designated individuals as required globally
- Contributes to Kaizen activities and process improvement initiatives
· Communicate effectively via email and/or telephone with our customer base - buyers, merchants and internal customers.
· Take appropriate action to identify and help minimise the risk posed by fraud patterns and trends.
· Consistently achieve/exceed weekly productivity and quality standards.
· Participate in ad hoc projects/assignments as necessary.

Thank you for any response, I been looking through a lot of posts and wasn't able to find a correct answer...

Regards

 

[Maani04]

Hey, hope youbare

Hello guys, I'm currently working as a Senior Fraud Investigator in Amazon which is also known as a Fraud Analyst, and I wasn't able to find the appropriate NOC. Here are some of the responsibilities of the role:


Core Responsibilities:

- Independently manages customer escalations directed to senior executives and through highly visibility, sensitive and/or confidential escalations including executive escalations from Jeff B and Amazon executive team
- Continuously monitor all escalation queues for both new and resolved items identifying where any misses may have occurred.
- Ensuring compliance with escalation procedures and SLAs while achieving quality and performance metrics. Takes into account the impact these goals have on the seller/buyer and improve the customer experience each and every contact.
- Assist in training needs and best practices of investigators. Act as a facilitator and mentor to designated individuals as required globally
- Contributes to Kaizen activities and process improvement initiatives
· Communicate effectively via email and/or telephone with our customer base - buyers, merchants and internal customers.
· Take appropriate action to identify and help minimise the risk posed by fraud patterns and trends.
· Consistently achieve/exceed weekly productivity and quality standards.
· Participate in ad hoc projects/assignments as necessary.

Thank you for any response, I been looking through a lot of posts and wasn't able to find a correct answer...

Regards

eyey

 

[Maani04]

Apologies for the above error. I hope you are doing well.
I wanted to ask if there’s any relevant code you found for yourself? Please suggest coz m also in the same situation.

Thanks and Regards,

 

[roopk]

Hello guys, I'm currently working as a Senior Fraud Investigator in Amazon which is also known as a Fraud Analyst, and I wasn't able to find the appropriate NOC. Here are some of the responsibilities of the role:


Core Responsibilities:

- Independently manages customer escalations directed to senior executives and through highly visibility, sensitive and/or confidential escalations including executive escalations from Jeff B and Amazon executive team
- Continuously monitor all escalation queues for both new and resolved items identifying where any misses may have occurred.
- Ensuring compliance with escalation procedures and SLAs while achieving quality and performance metrics. Takes into account the impact these goals have on the seller/buyer and improve the customer experience each and every contact.
- Assist in training needs and best practices of investigators. Act as a facilitator and mentor to designated individuals as required globally
- Contributes to Kaizen activities and process improvement initiatives
· Communicate effectively via email and/or telephone with our customer base - buyers, merchants and internal customers.
· Take appropriate action to identify and help minimise the risk posed by fraud patterns and trends.
· Consistently achieve/exceed weekly productivity and quality standards.
· Participate in ad hoc projects/assignments as necessary.

Thank you for any response, I been looking through a lot of posts and wasn't able to find a correct answer...

Regards

Hi Did you find the noc code and was that successful? I also same the same profile?

 

[San59]

Hey did you find the NOc?

 

[San59]

Hi Did you find the noc code and was that successful? I also same the same profile?

Hey roop did you find the noc

 

[San59]

Hello guys, I'm currently working as a Senior Fraud Investigator in Amazon which is also known as a Fraud Analyst, and I wasn't able to find the appropriate NOC. Here are some of the responsibilities of the role:


Core Responsibilities:

- Independently manages customer escalations directed to senior executives and through highly visibility, sensitive and/or confidential escalations including executive escalations from Jeff B and Amazon executive team
- Continuously monitor all escalation queues for both new and resolved items identifying where any misses may have occurred.
- Ensuring compliance with escalation procedures and SLAs while achieving quality and performance metrics. Takes into account the impact these goals have on the seller/buyer and improve the customer experience each and every contact.
- Assist in training needs and best practices of investigators. Act as a facilitator and mentor to designated individuals as required globally
- Contributes to Kaizen activities and process improvement initiatives
· Communicate effectively via email and/or telephone with our customer base - buyers, merchants and internal customers.
· Take appropriate action to identify and help minimise the risk posed by fraud patterns and trends.
· Consistently achieve/exceed weekly productivity and quality standards.
· Participate in ad hoc projects/assignments as necessary.

Thank you for any response, I been looking through a lot of posts and wasn't able to find a correct answer...

Regards

Did you find the NOC bro

 

[Minu42]

As per my suggestion you can check the NOC code 1114 once. Maybe it can help you

 

[Minu42]

Did you find the NOC bro

Dear try 1114 NOC. Maybe it can help you