Hello,
Can someone review these roles and responsibilities for NOC 2173 ?
Any feedback would be appreciated. Thanks.
Can someone review these roles and responsibilities for NOC 2173 ?
Any feedback would be appreciated. Thanks.
- Identify and evaluate solutions to system issues or opportunities to improve on current technical strategies and solutions.
- Provide solutions or answers to system or business-initiated questions
- Provide Development for IT driven change requests (nonfunctional)
- Keep production systems up, monitor, manage and address alerts.
- Provide support and coordination of complex infrastructure changes
- Investigate root cause and work towards elimination of production interruptions
- Liaison with other internal teams and vendors for production incident handling.
- Recommend areas of improvement to infrastructure, application, and/or processes to prevent or mitigate future failures.
- Monitor on the ongoing performance of the business systems regarding root cause elimination errors and end user experience.
- Monitor for overall System Availability and Response Times
- Reviewing current software framework to identify defects and opportunities to improve performance and stability