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ramma014

Newbie
Feb 18, 2021
3
0
Hello,

Can someone review these roles and responsibilities for NOC 2173 ?
Any feedback would be appreciated. Thanks.

  • Identify and evaluate solutions to system issues or opportunities to improve on current technical strategies and solutions.
  • Provide solutions or answers to system or business-initiated questions
  • Provide Development for IT driven change requests (nonfunctional)
  • Keep production systems up, monitor, manage and address alerts.
  • Provide support and coordination of complex infrastructure changes
  • Investigate root cause and work towards elimination of production interruptions
  • Liaison with other internal teams and vendors for production incident handling.
  • Recommend areas of improvement to infrastructure, application, and/or processes to prevent or mitigate future failures.
  • Monitor on the ongoing performance of the business systems regarding root cause elimination errors and end user experience.
  • Monitor for overall System Availability and Response Times
  • Reviewing current software framework to identify defects and opportunities to improve performance and stability
 
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