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Ikennali

Member
Jul 31, 2018
14
0
Hello all,

I work at a Credit Union as an Operations Administrator and based on my duties. I qualify for NOC 1221 - administrative officers. My boss has told me write my letter and submit to her for approval so HR can draft on the Company letterhead.

Below is what I have drafted out.

Will this work??

  • Supervises and manages forms to be used in the Credit Unions Loan Origination System/Account Opening System.
  • Creates, edits and makes changes to various forms used on an enterprise level across all departments.
  • Carries out investigation on reasons why certain processes are not working, forms which are connected to the Banking system are not generating properly. Determines solutions and implements the solutions.
  • Carries out various project planning activities involved in developing various Banking Products and Applications.
  • Tracking to ensure work delegated Subject Matter Experts during projects are carried out and giving support when required.
  • Assembles data and creates reports on documentation available, documentation missing from individual Member/Customer Accounts on a regular basis to aid in decision making.
  • Supports various departments by gathering their requirements, providing solutions to meet the requirements to ensure process improvement.
  • Creation of various issue logs from various departments to track issues and solutions.
  • Creation of Process Maps to show end to end workflows and work delegation for different platforms.
  • Receiving escalations from users of various applications and processes and either resolving the issues or delegating to the appropriate team.
  • Taking inventory of all Credit Union records, documentation and content to be uploaded to the Credit Union’s SharePoint Site by identifying ownership, classification and delegating for updates.
  • Optimization activities to streamline processes and documentation with a focus on reducing the time/effort of other teams to perform their daily activities.
  • Unit testing of Banking Applications and Products to ensure optimal functionality.
  • Supporting User Acceptance Testing of Applications and Products by receiving escalations, reaching out to Subject Matter Experts and Vendors for solutions.

@DelPiero07 @Vitesze @jes_ON please help me out.

Thanks
 
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