15 March, 2010
REFERENCE LETTER
TO WHOM IT MAY CONCERN
This is to confirm that Mr. ______ is a Full Time Employee of our company from September 01, 2006 up till now. He is serving the company as Staff Software Engineer.
Since 1984 _________ has helped customers with complex needs to improve operational efficiency and quality in both product and process. We use a structured, best practice approach to design, develop and deliver automation and information systems, ensuring a customer-supportable, long-term solution.
Some of his main roles and responsibilities are to:
• Plan, organize, and evaluate the quality assurance processes.
• Create, update and review test plans to ensure that the procedures follow the defined standards. Ensure that the test scripts are in depth and cover all aspects of the product.
• Design technical courses for the purpose of training personals on application usage.
• Managing releases and product deployment on client site.
• Manage intellectual product technical support to leverage services level agreement.
• Conduct training and presentation to client.
• Documentation responsibilities i.e. creating and managing user guide, installation and configuration , administrational and operational training guide, test plan, test cases etc.
• Communicate directly with customers to identify and rectify the technical issues.
I highly recommend Mr. ________ due to his ability to implement tasks exceeding expectations. His detail oriented thinking is always instrumental in implementing projects.
Should you require any further information please do not hesitate to contact us.
Department Manager,
Name
Contact Number
