I am attempting to extend my mother in laws visitor visa. She has a 10 year multiple entry visa and has been to canada twice before. I have extended her visa once, but that was due to COVID, as she was stuck in canada.
Her 6 months for this trip is expiring this week but we applied for the extension Jan 7th. When I did the extension they asked about biometrics and I put that she had valid biometrics in the last 10 years as for sure when she was originally granted the visa 4 years ago, she must have done biometrics. They sent a letter today to her account that says this.
"Payment Receipt: You are required to provide Biometrics Fee Payment of $85. After making the payment, please provide the payment receipt."
I do not have the receipt of her original biometrics and also, the gckey account that we used for her initial visa was "revoked" without our knowledge and I was unable to link the old account to the new account. I made a new account and submitted this visa extension. I do not have the receipt, so I just paid it again and provided them with the new receipt.
Did I do the proper thing? How am I supposed to provide the original receipt when I do not have it. Obviously they can look at her visa and see when it was granted and that she had biometrics done.
I am attempting to extend my mother in laws visitor visa. She has a 10 year multiple entry visa and has been to canada twice before. I have extended her visa once, but that was due to COVID, as she was stuck in canada.
Her 6 months for this trip is expiring this week but we applied for the extension Jan 7th. When I did the extension they asked about biometrics and I put that she had valid biometrics in the last 10 years as for sure when she was originally granted the visa 4 years ago, she must have done biometrics. They sent a letter today to her account that says this.
"Payment Receipt: You are required to provide Biometrics Fee Payment of $85. After making the payment, please provide the payment receipt."
I do not have the receipt of her original biometrics and also, the gckey account that we used for her initial visa was "revoked" without our knowledge and I was unable to link the old account to the new account. I made a new account and submitted this visa extension. I do not have the receipt, so I just paid it again and provided them with the new receipt.
Did I do the proper thing? How am I supposed to provide the original receipt when I do not have it. Obviously they can look at her visa and see when it was granted and that she had biometrics done.
