Info: Unfair treatment by MIDI ? . You can complain to Quebec Ombudsman.

[cherti]

Hello all,

I have come across many posts where people get unfair treatment from MIDI. For ex: MIDI loses the documents that you sent them, says they didn't get any document even though you have the delivery proof. Not returning original documents. Rejects applications without specifying reason. Your federal stage application went "magically" missing or if its in limbo.

All these unfair treatments can be bought to the attention of Quebec Ombudsman. I didn't know about this until today.

Important:
This is Ombudsman, not a complaint resolution or customer care service. So use this service judiciously as a last resort only when all other doors are closed.


https://protecteurducitoyen.qc.ca/en/make-a-complaint/complaint-forms

Note that this is not only for citizens, but also for everyone who was treated unfair by any services listed on that website.

See some of the complaints against MIDI and its resolution here

https://protecteurducitoyen.qc.ca/e...ions/investigation-results?conclusion=15&key=

 

[jerrynomenon]

Have you made a complaint to the Ombudsman? How long did they take to solve your issue?

 

[cherti]

Have you made a complaint to the Ombudsman? How long did they take to solve your issue?

I didn't. Here are some cases handled by ombudsman and the results.

https://protecteurducitoyen.qc.ca/e...ions/investigation-results?conclusion=15&key=

 

[vishalptl21]

I didn't. Here are some cases handled by ombudsman and the results.

https://protecteurducitoyen.qc.ca/e...ions/investigation-results?conclusion=15&key=

I have initiated this complaint. Will update this thread as it progresses.

 

[cherti]

I have initiated this complaint. Will update this thread as it progresses.

Let us know about the progress. I haven't reached the time limit yet to raise a complaint. Once I reach, I will do too.

 

[vishalptl21]

Let us know about the progress. I haven't reached the time limit yet to raise a complaint. Once I reach, I will do too.

I have crossed the limit. I will update the thread. As of now, within 2 days, an investigator is assigned to my case who will be looking into it.

 

[cooolideal]

I have crossed the limit. I will update the thread. As of now, within 2 days, an investigator is assigned to my case who will be looking into it.

what is ur timeline and location?

 

[vishalptl21]

what is ur timeline and location?

Inland applicant
Orginial CSQ- Sept,2016
Federal PR application- Dec,2016
Added spouse to the Federal application- Jan 2017
Applied for spouse CSQ- March 2017

I am waiting for spouse CSQ for a year and my pr application is getting delayed because of this.

 

[cooolideal]

Inland applicant
Orginial CSQ- Sept,2016
Federal PR application- Dec,2016
Added spouse to the Federal application- Jan 2017
Applied for spouse CSQ- March 2017

I am waiting for spouse CSQ for a year and my pr application is getting delayed because of this.

any reponse of complain?

 

[vishalptl21]

any reponse of complain?

Ombudsman has started inquiry and asked MIDI for more information.

 

[cooolideal]

Ombudsman has started inquiry and asked MIDI for more information.

good...plz keep update here...

 

[jerrynomenon]

Ombudsman has started inquiry and asked MIDI for more information.

Same here, seems that the lady who is investigating the situation didn't get any answers from them though... I've been waiting for 10 business days.

 

[vishalptl21]

Same here, seems that the lady who is investigating the situation didn't get any answers from them though... I've been waiting for 10 business days.

From my past experience with MIDI, they will take time to give information. Before going to Ombudsman, i filed complain with MIDI complain commissioner and for them as well it took a month to revert back. So i am assuming same thing will happen with Ombudsman as well. I just want to know how Ombudsman will treat the case?

 

[jerrynomenon]

From my past experience with MIDI, they will take time to give information. Before going to Ombudsman, i filed complain with MIDI complain commissioner and for them as well it took a month to revert back. So i am assuming same thing will happen with Ombudsman as well. I just want to know how Ombudsman will treat the case?

What happened with MIDI complaint commissioner? Were they able to finalize your application?

 

[vishalptl21]

What happened with MIDI complaint commissioner? Were they able to finalize your application?

Nope. They said same thing as phone agents that i will have to wait (for indefinite time).