Hi,
My wife has an issue with her GCKEY account, she is not receiving any authentication code/ token via app or email for secondary authentication, we also missed saving the recovery codes.
We called IRCC about this and they suggested creating a new GCKEY account but using the same email address which I already did. Having said that, should we use her previous UCI# provided during her visitor visa application and approval for her new SOWP application? The IMM forms usually ask for the UCI# so we would like to know if we should use the previous UCI# or not, we still have a copy of her previous UCI#.
We already called IRCC about this but the guy can't provide an accurate answer. I believe the UCI# will only appear once we submit the application and we are not sure if it will be the same as before or not.
Thanks for the help.
My wife has an issue with her GCKEY account, she is not receiving any authentication code/ token via app or email for secondary authentication, we also missed saving the recovery codes.
We called IRCC about this and they suggested creating a new GCKEY account but using the same email address which I already did. Having said that, should we use her previous UCI# provided during her visitor visa application and approval for her new SOWP application? The IMM forms usually ask for the UCI# so we would like to know if we should use the previous UCI# or not, we still have a copy of her previous UCI#.
We already called IRCC about this but the guy can't provide an accurate answer. I believe the UCI# will only appear once we submit the application and we are not sure if it will be the same as before or not.
Thanks for the help.
