My mother arrived in Canada in July 2023, and I extended her stay in December 2023. In the same month, I received a message regarding her medical exam, and two days later, I received a confirmation letter granting her an extension until December 4, 2024. In September 2024, I applied for a second extension. However, today, October 3, 2024, I received a refusal letter stating that her application was denied due to an incomplete medical exam. The letter also mentioned that today is the expiry date, and if my mother wants to stay, she must apply for restoration of status, which includes completing the medical exam.
I’m unsure of the chances of success with the restoration application and am wondering if there are other options beyond restoration. My mother completed her general check-up and blood work, but when it came time for the x-ray, I mistakenly assumed it wasn't needed after receiving the extension confirmation. I now realize that was my mistake. I'm seeking advice on the likelihood of success for the restoration application or whether there are any other alternatives, such as contacting IRCC for assistance.