Email from Quebec not received

[shahid-h]

Hi

I submitted my application for CSQ in June 2012, received an email July 2013 requesting further documents, which I sent and were received by Quebec Immigration in Nov / Dec 2013.

I have since been waiting for further correspondence but not received anything. I contacted the Quebec Immigration helpline on 0015148649191 last week and was told that an email was sent to me at end of Feb 2014. i did not receive any emails nor anything in post. They do not have details of the email so can't advise anything further.

The agent took note and said he'll send details to the Immigration dept and advise that I haven't received any emails from them. I contacted them again today but there is no further update and I was asked to call back after one week.

Has anyone else been in this situation where an email or post was sent but you didn't receive it?
Will they re-send the email?
Is there anything else I can do?
Should I be concerned?

I have not changed my email address, I check junk items and deleted items etc and their email last year was received by me.

I am in England and submitted the application to Montreal.

Any details / feedback of any similar experiences would be greatly appreciated.

Thanks in advance.