Do you know Phone/Names other than call centre to file the claim?

[Elkov]

We (family) have applied for new PR Cards instead of expired cards in March, 2009. My wife and child received their new cards in June 1st in Vancouver. I also received a letter inviting me to get my card .... in Toronto. I called the Sideny office and they admitted that it was a mistake and my new card was resent to Vancouver. During June-July-August I kept calling the Sidney office to find out what happened to my card, and every time I heard the same answer that my card has been resent to Vancouver. In August I was told that I would get it by September 4th for sure. It is September 8th already, and I hear the same story.... I am tired fighting with bureaucratic clerks. I would greatly appreciate if you could give me a phone number/name of a Manager other than Call centre clerks, where I can file my claim.