Hello all,
I am applying for PR under 2174 - Computer programmers and interactive media developers, I work as a software developer. And I have the following duties:

I am applying for PR under 2174 - Computer programmers and interactive media developers, I work as a software developer. And I have the following duties:
- Performing maintenance/trouble shooting of unique legacy programs and new system’s for key customer product
- Using C#/C++ or PERL, XML/XSLT and proprietary scripting languages to perform maintenance on customer specific code base
- Ensuring an understanding of each clients unique programs and coordinating project and delivery schedules to ensure that Service Level Agreements (SLAs) are met
- Identifying issues/problems that do not fall under the SLA and scope out requirements and time frame to address problems or issue
- Recreating source of problem, testing workarounds for fixing issues and patching program to correct errors
- Making basic customizations based on customer needs
- When required, participating in customer conference calls to clarify the intent of a new feature or resolve a problem
- Documenting program logic, coding and corrections
- Updating work instruction documents as required.
- As required, providing technical support to sales and marketing team by:
- Participating, as required in technical customer calls
- Identifying and prioritizing issues with existing customer setups and estimating the amount of effort required to address program or configuration modifications.
- Assisting, when required, on the projects related to the development and design of longer term solutions and architecture evolutions.
- Working under the direction of an assigned lead, contributing to systems architectural design, analysis, development and improvement
- Providing assistance in the design of new customer set ups
- Performing other duties as required to meet the ongoing needs of the organization
