Contacting the Mississauga office from outside of Canada

[amoc]

Hello,

My partner and I submitted our common-law sponsorship application in December. We both live in the UK (his home country) but I am only here on a temporary visa so will have to go back to Canada permanently in October. Our Royal Mail tracking number shows that our application was received by the Mississauga office on December 17th but we have yet to hear a word about the status of our application. I have sent two enquiries by e-mail to no avail and unfortunately cannot call the CIC call centre from outside of Canada. I am beginning to grow very concerned that we haven't even received a case number. I looked today the CIC website says they are processing applications received on December 27th (10 days after ours arrived). Has anyone else had a similar experience? I was hoping that someone might have a number I can try to call from outside of Canada.

Thanks.

 

[Avadava]

Both my husband and I are also waiting out the process outside Canada. Unfortunately, the 1800 number can only be reached from inside Canada, but if you have a smartphone, you can download an app called "Magic Jack"- free calls. This app will allow you to call any Canadian and U.S. number (landline, cellphone, call centers) free of charge. All you need is an internet connection (3G doesn't count).