CIC Fee Payment page went blank Error

[Kaur1991]

Hello everyone, How are you all?

I need your help please.

I am trying to pay CIC fee for my Study Permit Ext. & my Spouse OWP application in my CIC online account. But after completing all the steps while hitting on Payment tab page is going blank, It is not taking me to the next page where I can put my credit card details so, I can pay the CIC fee and submit my online application. I am trying it from last 2-3 days, several times. But unable to submit my application.
Can anyone please help me why its not letting me to the next page for fee payment? I will be highly thankful!

 

[Kaur1991]

Hi
Anyone please. I am very much worried. How I can pay my fee because its not taking me to the next page to enter card details so i can pay and submit the CIC fee.

 

[abeil]

Hello,

Same problem here, any solutions?

Thanks!

 

[Kaur1991]

Hello,

Same problem here, any solutions?

Thanks!

Hi, It happened with me too. I tried with different laptop and it worked. Don't know the exact reason. but on my personal laptop its not allowing me to pay the fee (not taking to the next page to fill the CC details to pay the fee) but when i used my 2nd laptop it worked.
Its still not working on my personal laptop when i tried to submit another application (showing the same blank page) even after changing the browser. So, I would say try on the different laptop. hope it will work.

Or check with any tech person to see whats the reason (may be it has some tech issue in the laptop) thats what I'm also going to see the tech person for this issue on my personal laptop.

 

[Kaur1991]

Hi, It happened with me too. I tried with different laptop and it worked. Don't know the exact reason. but on my personal laptop its not allowing me to pay the fee (not taking to the next page to fill the CC details to pay the fee) but when i used my 2nd laptop it worked.
Its still not working on my personal laptop when i tried to submit another application (showing the same blank page) even after changing the browser. So, I would say try on the different laptop. hope it will work.

Or check with any tech person to see whats the reason (may be it has some tech issue in the laptop) thats what I'm also going to see the tech person for this issue on my personal laptop.

 

[abeil]

Hi Kaur1991, thanks for the reply.

I tried different computers, internet browsers, and cache cleaning, but nothing worked.

I guess there is some problem with certain types of credit cards. I tried using different credit cards, but all of them were both debit and credit (on the same card) and both were Mastercard as well. I got the same problem.

Today, I tried using a Mastercard international debit card and everything went fine.

For other people who may have the same issue, try using different cards and computers. Visa credit cards may work without any problems. Maybe cards with only one option (debit or credit) may work fine too.

Thanks again.

 

[Kaur1991]

Great!! I'm glad it worked for you. Thanks for the
updates

 

[lazluiz]

I also had the same problem. What I did that worked was to generate a virtual card using Wise (wise.com) and pay with it!

 

[Davidha]

Hello everyone. I often encounter the same situation. In the meantime, I often play Bad Time Simulator until the situation is fixed. I think you should try it once, it's very good and interesting.