CIBC has rejected my request for GIC refund.

[meghamartins27]

Hey, can anyone help me out?
So my study visa got rejected and I initiated a request for refund. I notarised and uploaded the 3rd page of the refund request form along with attested copy of my ID. I also uploaded a letter explaining why I am asking for refund and I attached refusal notice issued by IRCC to this explanation. CIBC has rejected my request twice with the reason 'missing information, please submit your request online with a letter identifying the reason for your request.'

What does this mean? is there anything else that I should upload?

I even tried uploading them separately, refund request form, explanation letter, refusal notice. Still got rejected.

I sent an email to customer care but i haven't received any clarification from them in 10 days.

Anyone have any idea?

 

[Canada2020eh]

Hey, can anyone help me out?
So my study visa got rejected and I initiated a request for refund. I notarised and uploaded the 3rd page of the refund request form along with attested copy of my ID. I also uploaded a letter explaining why I am asking for refund and I attached refusal notice issued by IRCC to this explanation. CIBC has rejected my request twice with the reason 'missing information, please submit your request online with a letter identifying the reason for your request.'

What does this mean? is there anything else that I should upload?

I even tried uploading them separately, refund request form, explanation letter, refusal notice. Still got rejected.

I sent an email to customer care but i haven't received any clarification from them in 10 days.

Anyone have any idea?

Try calling them, should be able to get better clarification of what they need.

https://www.cibc.com/en/special-off...text=From India, you can also,800-121-661-661