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Biometric Issue

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L

LynaFang

Newbie
Jul 13, 2023
1
0
I did biometrics on March 3, 2022.

Under application information, the "biometrics number", "date of biometrics enrollment" are all showing up with no issue.

but underneath the "details about your application status" - "Biometrics"
it says:
"We have not received your fingerprints. Check your biometrics request message below for details."

I think the message has been there for over a year now.

Does anyone have the same issue? What's going on?
 
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