Additional documents

[kasra8888]

Hello everyone,
I applied to renew my father's PR and the info on the ecase is as follow:

1. We received your application for a permanent resident card on June 4, 2018.
2. We sent you correspondence acknowledging receipt of your application(s) on September 18, 2018.
3. We started processing your application on September 18, 2018.
4. We sent you correspondence on September 18, 2018. If you have not yet provided the information or the requested documents, please do so as soon as possible. Please wait until you receive the correspondence before sending us additional information, as the correspondence will outline all information that is required.

So on September 18, 2018 my dad was asked to mail them some additional documents(copy of the passports page, travel record), and they received the additional documents after 30 days. And a few days after they got the additional documents, the status of the ecase changed to decision made. Since after sending the additional documents, we didn't hear anything from them, I sent a web query a few days ago and they replied by saying that the application is still in process(then why the status is decision made??!).

Is the situation of my dad's application normal?! Does anybody know roughly how long it takes that they issue and post the PR card after receiving the additional documents?

Another issue is that my dad is in my home country now, waiting for his new PR card, does this make any problem?

Any help would be greatly appreciated