Hi all
could anyone let me know the correct roles and responsibilities that come under 2171 ...will the below be okay?
Constantly monitor the SAP system to identify, analyse and resolve functional issues related to SAP FICO and BCM modules on proactive basis.
-Analysing and evaluating system requirements, needs and issues pertaining to them from clients, business users and third party organisations having a direct relation to SAP system.
-Ticket based investigation, replication, finding a solution, testing that solution with internal team as well as business users and permanently resolving such issues within the time frame agreed in SLA.
- In case of long term investigations, providing an initial workaround of the problem and then make decisions on the future course of action, generally in the form of patch, manual fix or advice to customer and/or respective design teams and also provide a legitimate estimate regarding timelines to come up with a solution.
-Create and log change documents that are solutions to system bugs, faulty codes or incorrect configurations based on business requirements and take them through Test, Quality to Production systems in Functional scope.
- Plan and conduct functional testing of various FICO and Banking areas after periodic installation of new patches and/or improvements to SAP systems, such as the update to Flash, PI interfaces etc.
- Provide functional expertise in development of new processes such EBS activation, Finance Dashboard, setting up periodic monitoring updates for quicker identification of issues.
could anyone let me know the correct roles and responsibilities that come under 2171 ...will the below be okay?
Constantly monitor the SAP system to identify, analyse and resolve functional issues related to SAP FICO and BCM modules on proactive basis.
-Analysing and evaluating system requirements, needs and issues pertaining to them from clients, business users and third party organisations having a direct relation to SAP system.
-Ticket based investigation, replication, finding a solution, testing that solution with internal team as well as business users and permanently resolving such issues within the time frame agreed in SLA.
- In case of long term investigations, providing an initial workaround of the problem and then make decisions on the future course of action, generally in the form of patch, manual fix or advice to customer and/or respective design teams and also provide a legitimate estimate regarding timelines to come up with a solution.
-Create and log change documents that are solutions to system bugs, faulty codes or incorrect configurations based on business requirements and take them through Test, Quality to Production systems in Functional scope.
- Plan and conduct functional testing of various FICO and Banking areas after periodic installation of new patches and/or improvements to SAP systems, such as the update to Flash, PI interfaces etc.
- Provide functional expertise in development of new processes such EBS activation, Finance Dashboard, setting up periodic monitoring updates for quicker identification of issues.