+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
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September 2024 Citizenship Applications

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Unacceptable test results, All remaining test attempts cancelled

We are in a bit of a pickle here.

Family of two
App submitted : 27-Sep
Test invite received on 10-Dec.
Mine - Test passed on 18-Dec and updated in the tracker on 30-Dec.
Wife - Test passed on 20-Dec, on 30-Dec she received an email stating her test results are unacceptable and all her remaining attempts are cancelled.

Scenario :-

We have a spotty internet connection in the work room (bonus room). While I gave the test, I did not face any such connection issue (Disconnects my meetings calls/sessions frequently whenever I work from home). My wife's case was bit unfortunate. Her test got disconnected at question number 12. She tried logging back again, it won't work. She came downstairs from the bonus room and explained me what happened. I told her to reconnect from the spare table in the living room.

When she started the test, it resumed the same session and restarted at question number 12. Between disconnection and reconnection, there could have been a 5 minute time gap. She proceeded with the test and passed (temporary result). She received an email on 30-Dec, stating that her test results are not accepted due to unconfirmed technical issues (wifi, computer issues, connection failure, camera issues, other apps running on your computer, not visible at all times in front of the webcam).

As per the email from IRCC, she will be given a new test invitation sometime later (no time lines mentioned). What are our options in this case ? Tried the 1800 number multiple times with no luck of reaching an agent (To explain the internet disconnection issue (Telus) and getting another test invite sooner rather than later. Any suggestion/recommendation is greatly appreciated.

Thank you.
Got an email from IRCC Calgary office for a single attempt, zoom call test invite for 30-Jan. (As some experienced folks here suggested).
 
Me:
Office: Edmonton
Physical Presence Days: 1700+
App Sent Date: Sep 11, 2024
AOR Date: September 20, 2024
BG Complete: Oct 29, 2024
Test Invite: Nov 21, 2024
Test Taken: Nov 27, 2024
Test Complete: Dec 5, 2024
LPP: Dec 16, 2024
Decision made: Dec 25, 2024
Oath letter: Dec 31, 2024
Oath ceremony: Jan 14, 2024

Husband:
Office: Edmonton
Physical Presence Days: 1700+
App Sent Date: Sep 11, 2024
AOR Date: September 20, 2024
BG Complete: Oct 29, 2024
Test Invite: Nov 11, 2024
Test Taken: Nov 27, 2024
Test Complete: Nov 29, 2024
LPP: Dec 18, 2024
Decision made: Jan 8, 2024
Oath letter: Jan 9, 2024
Oath ceremony: Jan 16, 2024

Good luck everyone :)
 
The Montreal office seems to be really slow..On my end test completed in Oct, LPP Nov 30th since then nothing, waiting for Oath
...
 
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Hi , could anyone share the contact number for RCMP to enquire regarding fingerprint status. Gave it in Hamilton Ontario . Thanks
 
Can anyone please tell me, what if someone worked on a business or tried to write a book that did not generate any income for several months? Should that be mentioned as an unemployment period?
 
Can anyone please tell me, what if someone worked on a business or tried to write a book that did not generate any income for several months? Should that be mentioned as an unemployment period?

That would still be classified as self-employment period, though no remuneration was generated.
 
That would still be classified as self-employment period, though no remuneration was generated.
In that case, the problem is, if they asks for the proof of self-employment there is no proof.

Plus, Income tax shows zero income from any self-employment activity. So the tax history becomes contradictory to the actual history, in a way.
 
LPP completed today
Application submitted Sep 29
AOR : OCT 10
TEST invite : Dec 6th
Background : Dec 13th
Test taken : Dec 13th
Test marked completed: Dec 18th
LPP complete: Jan 8th
Oath: Not started

Montreal office
 
Processing Office: Scarborough
App Type: Single
Physical Presence Days: 1650
App Sent: Sep 26, 2024
AOR: Oct 10, 2024
Background verification complete: Nov 28, 2024
Test invitation date: Nov 28, 2024
Test Date : Dec 27, 2024
Test Completed: Jan 11, 2025
LPP:
Oath Ceremony:

Guess now we wait for a month give or take for LPP
 
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LPP completed today
Application submitted Sep 29
AOR : OCT 10
TEST invite : Dec 6th
Background : Dec 13th
Test taken : Dec 13th
Test marked completed: Dec 18th
LPP complete: Jan 8th
Oath: Not started

Montreal office
I’m also Montreal, been waiting for Oath since before mid-December. Likely the holidays caused them to slow down and hopefully it will pickup again soon.
 
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