Yeah this is typical and happened to a few people here. Just reply again to it with the same information you sent before - also may help to add in the email that you had already responded before.
Thank you!! The backlog may finally be reducing as we've seen anywhere between 11 - 20 days in the last few days, and mine was 13 days. I'm positive yours and the rest of the folks waiting for Montreal VO will come in good time.
Also received Portal 2 today. Timeline below for reference (detailed timeline in signature).
July 13 - Received & replied to Portal 1
July 17 - Replied again as a reminder
July 22 - Sent a separate email referencing delay & attaching previous emails
July 26 - Received Portal 2 & finalized...