Wow, just keep calling them, I know it's hard to get hold of them but keep calling, 1888-242-2100, then press 3-5-2-0, don't accept the callback option, I finally got thru this morning, the recording stated the wait time is 49 minutes, they gave me an option either to wait or have an agent to call me back when they reach my spot, I chose the callback option, they never called me back, if you get thru just stay on the phone. good luck