I received a reply on my enquiry from 11th August:
Good day,
Thank you for contacting Immigration, Refugees and Citizenship Canada.
We thank you for your patience and understanding regarding the delay for answering your enquiry due to the ongoing situation related to
COVID-19.
We verified the information you provided; however, we require further information in order to access the file.
In order to better assist you, we invite you to resubmit your request by filling out the
IRCC Web form and include the following information:
- Surname and complete given name (including middle name, if applicable) - exactly as they appear on the passport or identity document,
- Date of birth (YYYY-MM-DD),
- Client ID Number, UCI or Application Number,
- Country of birth,
- Type of application,
- Date on which the application was submitted or received,
- Mailing method (courier, Canada Post (registered or regular mail), etc.),
- company used,
- confirmation no.,
- Complete address (including the postal code and the unit number) where the application was sent,
- Receipt number,
- Current address,
- Telephone number(s),
- Email address, and
- All documents submitted with your previous request.
Shouldn't they be able to see my information from what I have provided or is this normal for PR inquires?