Hey
@tobs,
Just got off the phone with an agent, he was nice we had a good talk. However, he didn't have any added value. He just stated that the officer still have to review my file then a final decision will be made accordingly. However, the interesting thing is that when i said i have ordered notes and came to know that i am RR for POF and to address that issue i have proactively sent an LOE, he said: "sir it's true and we have received all your docs but you shouldn't have done that since you were not asked to do so". Then he said, your application status is what you see online on the CIC website.
Moreover, they seem to Record all email correspondences or all the CSE's raised because he said sir: "you were replied on the 10 of JAN and 20 of Feb about your eligibility status, so you already know the status"
So don't use CSE much unless you want to send LOE's or change of address and such stuff. (my opinion)
All in all, it was a waste of my time. (24 min in the queue).
Note: you can call the using google hangouts application (toll free) if you are outside Canada on: +1 613 944 4000 and just follow the operator and press the following options 1-1-1-1-1-2-2-1-0
if you are inside Canada or outside Canada and have a virtual caller application (toll included) as @tobs mentioned above on: +1 888 242 2100