Here is their contact info:
https://www.rcmp-grc.gc.ca/en/contact-information
Email: CCRTIS-SCICTR@rcmp-grc.gc.ca
Phone: 613-998-6362 between 7:30 AM and 5:30 PM Eastern Time
1-833-541-3089 between 7:30 AM and 5:30 PM Eastern Time
By Mail:
Director General
Canadian Criminal Real Time Identification Services RCMP, NPS Bldg.1200 Vanier Parkway, Ottawa, Ontario K1A 0R2
By Courier:
Director General
Canadian Criminal Real Time Identification Services RCMP, NPS Bldg., Loading Dock #11200 Vanier Parkway, Ottawa, Ontario K1A 0R2